Introduction
Unéo agence immobilière attaches great importance to protecting the personal information of our customers, our employees and all those who interact with our company.
The purpose of this privacy policy is to explain how we collect, use, disclose, store and protect personal information in accordance with the provisions of Bill 25.
As an organization, we are committed to respecting the privacy of our customers and maintaining the confidentiality of their personal information.
Collection of personal information
We only collect personal information that is necessary for the
to carry out our legitimate business activities. When we collect personal information, we are committed to doing so in a lawful, fair and transparent manner.
The types of personal information we may collect include, but are not limited to:
- Names, addresses, e-mail addresses, telephone numbers.
- Billing information.
Use of personal information
The personal information we collect may be used for the following purposes:
- Provide our services and respond to customer requests.
- Communicate with our customers about products, services, updates and promotions.
- Improve our products and services.
- Carry out statistical analysis and market research.
- Meeting our legal obligations
Disclosure of personal information
The personal information we collect may be shared with the following parties:
- Members of the management team.
- Customer account managers.
- Project managers.
- Administration and accounting department employees.
- Customer service and technical assistance employees.
- Production employees assigned to customer projects.
- Third parties providing ancillary services.
- Payment gateway providers.
- Third-party software developers, integrators and managers
(CRM, ERP, etc.).
We formally request these third parties to respect their confidentiality obligations.
Retention of personal information
We retain our customers’ personal information for the duration of our business relationship with the customer.
We store personal information on the following physical media:
These include, but are not limited to:
- Paper files.
- Production chart.
- Paper calendars and diaries.
- Notebook.
- Memos.
We store personal information on the following local digital media:
- Portable hard drives and USB sticks.
- Local data servers.
- Local Microsoft Exchange servers.
- Desktop and laptop computers.
- Smartphones and tablets.
We store personal information on the following cloud computing platforms:
- Google Drive.
- Microsoft One Drive.
- Web hosting.
- Mailboxes.
When it is no longer needed, we dispose of personal information as follows:
We archive or destroy such data at our discretion at the end of the relationship unless the customer makes an explicit request for the destruction of their information or if a maximum or minimum retention period is required by law.
All physical media (paper, etc.) are shredded externally by a specialist company. Computer media are simply erased, not destroyed.
Security of personal information
We take appropriate security measures to protect personal information from unauthorized access, disclosure, use, modification or destruction.
We use security technologies and procedures to protect personal information from unauthorized access, including:
- Software firewall.
- Sophos hardware firewall.
- Antivirus and regular scanning of all network computers.
- Data encryption on our website.
- Encryption of our database data.
- Software access control to computer data.
- Physical access control to offices and server room.
- Employee training on phishing.
Access and correction
of personal information
Our customers have the right to access their personal information in order to correct, modify or delete it if necessary. To exercise these rights, customers may contact us using the contact details provided at the end of this policy.
Policy changes
We reserve the right to change this privacy policy at any time. Any changes will be posted on our website and will be effective immediately upon publication. Users are advised to check our policy regularly for updates.
Manager’s contact details
If you have any questions, concerns or requests related to privacy or this policy, please contact us at our head office:
Unéo estate agency
2265 route 133
Saint-Jean sur Richelieu QC
J2X 5S2
Person in charge
M. Jean-Philippe Verville.C
450-542-5450 #100
